Management Development

Why Management Development?

In today’s competitive environment, management skills training is seen by many firms as critical to success. To beat the competition you definitely need an edge. By training your management team to be as effective as possible, you gain that edge.

Firms that provide management skills training have the added benefit of being able to retain their staff. Because staff are being invested in, they feel appreciated. This fact motivates them to perform better and to help build the business further. The positive attitude of well-motivated managers filters down into their team. Building strong managers builds strong teams, which in turn builds a stronger and more progressive business.

We provide specialized management training for the human resource functions many managers face, including interviewing and selection, retention strategies, employment law issues and performance evaluation. Other management training focuses on tips for providing excellent customer service. These sessions can help a manager lead a team with a renewed focus on pleasing their customers and providing quality service. Some of our most popular management skills courses are listed below.

  • We also offer a portfilio of leadership development programs that are oriented toward the interpersonal processes associated with effective leadership. Our trainers have extensive experience in designing and delivering training programs that meet the needs of visual, auditory and kinesthetic learning preferences. We support our consulting services using our training expertise. Contact us at Performance Solutions Source or call 561-307-6954 for additional information.

Hiring the Right Candidate

In any business or organization, people are the most important assets we have. Selecting the right person for your team is without a doubt, one of the most - if not the most - important decision you make. Experience, skills and knowledge are all important attributes to look for when selecting a candidate. More importantly, the candidate’s attitudes and values will determine the success or failure of that hire. This workshop will provide you with the information and tools necessary to select that person based on their competancies. Upon completion of this training, managers will be able to:

  • - Explain the purpose of various tools that can be used in selecting candidates
  • - Use competencies to identify the essential functions of a position
  • - Select appropriate behavioral questions to use in an interview
  • - Create a simple action plan to improve their own selection process

Effective Orientation Programs

This course provides participants with tools to help assimilate new hires into the workplace; thereby, impacting productivity, teamwork and retention. It focuses on current trends, the limitations and opportunities to develop an effective orientation program within a small business. Upon completion of this training program, managers will be able to:

  • - Describe the goals of a successful orientation program
  • - Identify activities to meet program goals
  • - Create a proposal to improve upon their company’s orientation program
  • - Take personal actions to impact the success of new hires in their company

The Employee Discipline Process

Our critical thinking skills training is specifically for business leaders to improve their ability to consider and analyze information, opinions or issues. You will learn a simple process to recognize the objective and subjective basis of any given issue or position. In doing so, you will learn to make smarter decisions by improving your problem-solving abilities. At the completion of this training, managers will be able to:

  • - Describe the purpose of progressive discipline and how this process can benefit an organization
  • - Describe the elements of the FOSA (Facts, Objectives, Solutions, Actions) model
  • - Use the FOSA model to complete incident diary entries and counseling records
  • - Consider important factors when leading a disciplinary discussion

The Power of Performance Appraisals

This course views appraisal as a powerful communication tool focused on helping subordinates improve their performance. Participants will learn how to create rating-appropriate comments and SMART goals. This course provides an overview of the process, including checklists to ensure effectiveness. Upon completion of this training, managers will be able to:

  • - Identify appropriate activities for each part of the performance appraisal process
  • - Explain how to create effective performance ratings and goals
  • - Encourage feedback from your employees to establish goals improved performance in role-plays

Managing Employee Terminations

This program will help managers understand that a termination is much more than a conversation with an employee. The course first focuses on the making the decision to terminate, preparing for the termination event, the termination event itself and its effect on the workplace. Throughout the program, the emphasis is on reducing risk while maintaining employee dignity and the company’s professional image during each of these phases of a termination. Both information and tools are provided, so that participants will have an opportunity to make a positive change when returning to the workplace from class. At the completion of this training, managers will be able to:

  • - Make a termination decision that considers important risks to employers
  • - Effectively prepare for a termination discussion
  • - Lead a termination event in a professional manner that considers reputation of the company
  • - Manage the effect that a termination has on the workplace

Skills for First-Time Supervisors

Whether you are a new supervisor or new team lead, this program for first-time supervisors will help you gain essential supervisory skills, improve current skills and learn how to direct and mobilize your people. At the completion of training, managers and supervisors will be able to:

  • - Demonstrate appropriate behaviors for a supervisory relationship
  • - Plan, prioritize, and delegate team tasks
  • - Direct team problem-solving
  • - And much more!

Retaining Good Employees

In this session, participants (specifically supervisors and managers) will learn why people move from job to job and what causes this movement. Discover the critical leadership skills that will help retain talented people in your company. An emphasis is placed on ways to communicate with, reward and challenge your valuable employees. At the completion of training, managers will be able to:

  • - Identify the reasons retention is important to an organization
  • - Identify what they and their organization can do to positively impact retention
  • - Initiate specific actions to positively impact retention

Performance Coaching

There are various strategies and styles of coaching that can be used to improve the overall performance of a team. Some performance coaching can focus on top performers to keep them engaged, motivated and focused on their core strengths. Other types of coaching can focus on improving performance of team members who may not be performing at the same level. In this case, coaching may involve assessing skills, talents, strengths, focus and motivation to analyze and identify the root causes of the performance gap. Managers will learn to become effective coaches as they work individually with employees to help them improve performance, develop new skills and change behavior.  At the completion of training, managers will be able to:

  • - Use key questions to diagnose performance problems when planning to coach an employee
  • - Develop short-term and long-term goals, action plans and time frames for the employees they coach
  • - Demonstrate effective communication skills to use in coaching sessions

Recognizing and Rewarding Employees

For performance-oriented companies, employee recognition and rewards programs are vital in mobilizing and improving the performances of employees. A company’s recognition programs and the perception the employees have regarding managers' level of genuine interest are critical in making recognition effective and improving the image of a company, especially if it wants to boost its sales and profits.  At the completion of training, managers will be able to:

  • - Define a both rewards and recognition
  • - Identify the 7 aspects of effective recognition
  • - Develop a rewards and recognition plan relevant to employees
  • - Assess a real-world recognition program

Pay and Performance

Top organizations use more pay for performance vehicles than other organizations. For instance, they recognize top performance with spot bonuses, equity awards, other long-term incentives and profit sharing in addition to traditional pay vehicles of base pay increases and short-term incentives. By shifting their compensation dollars toward high performers, these organizations significantly improve the return on their compensation investments. The study also found that best-results organizations provide relatively higher increases to high performers than do other organizations. At the completion of training, managers will be able to:

  • - Explain how internal and external equity can help their organization attract and retain talented employees
  • - Describe the elements of total compensation
  • - Understand how to develop a performanced-based rewards structure
  • - Design a total compensation package

Employment Law Basics

Managers and supervisors are directly responsible for the communications of many employee policies, but are rarely given any background information on the laws governing the workplace. This training provides insight on the various federal laws that impact management.  At the completion of training, managers will be able to:

  • - Define and provide examples of “protected status” and determine which law may be implicated
  • - Identify different forms of discrimination
  • - Identify red flags and appropriate action for some common management decisions

Process Improvement for Managers

This process improvement seminar provides you with proven tools including process mapping techniques, documentation of standard operating procedures and value-added vs. nonvalue-added activity analysis to successfully implement business improvements . At the completion of training, managers will be able to:

  • - Identify the difference between a process which needs to be improved and a problem to be solved
  • - Identify specific processes which can be improved upon in your department
  • - Become familiar with the tools which are most beneficial for your company’s process improvement effort

Time Management for Managers

Learn to manage your time effectively through prioritization, daily planning and adhering to a specific plan to accomplish your short-term and long-term goals.  With more effective time management strategies, studies show that employees could double their productivity. At the completion of training, managers will be able to:

  • - Develop “SMART” goals (Specific, Measurable, Attainable, Realistic, Trackable)
  • - Set priorities using a "Time Matrix" and effective prioritization method
  • - Determine your weekly controllable time to set realistic time frames to achieve goals
  • - Process and organize each task using the “flow system”

Managing Change in the Workplace

Managers will learn skills and techniques to guide employees to quickly adapt to change and ensure that the entire organization can adjust faster and become more flexible. Managing the change process effectively enables the organizational change to better meet customer demands, answer the challenge of increasing competition, and meet the needs of a diverse marketplace.   At the completion of training, managers will be able to:

  • - Implement change management best practices
  • - Take charge of the change process
  • - Implement change without major losses in productivity or performance
  • - Learn how to help employees by focusing their efforts on what they can control
  • - Use a step-by-step guide to adapting to and implementing change

Stress Management

Stress occurs when there is an imbalance between the demands of life and our ability to respond to those demands without damage to our mind or body.  We experience stress from three sources:  the environment; our body; our thoughts.  Learn to become aware of the major sources of stress in your life.  At the completion of training, managers will be able to:

  • - Use the “Rational Thinking” approach to identify events which you perceive as the cause of stress
  • - Determine if you are a positive or negative thinker
  • - Experience two relaxation exercises: Guided relaxation and imagery and progressive muscle relaxation
  • - Practice using a “Stress Diary” to record stressful event
  • - Complete the “Wheel of Life” worksheet and action plan to reduce stress in your life

Workplace Violence

Like it or not, workplace violence is an issue that no one can afford to ignore.  It’s not only important to make sure the workplace is safe, but to be aware of legal liability issues.  This program is designed to help managers recognize tough situations regarding workplace violence.  They’ll also learn about actions they can take to keep themselves and their company safe and out of court.  At the completion of training, managers will be able to:

  • - How to legally handle pre-employment checks and reference checks
  • - The importance and legal responsibility of immediately confronting inappropriate behavior
  • - Three practical actions managers can take to keep out of court

Customer Service for Managers

Customer service training for managers can be invaluable. You'll learn how to empower your workforce and develop effective customer service. Learn to provide consistent extraordinary service to your customers through this extensive customer relations training program. At the completion of training, managers will be able to help employees to:

  • - Demonstrate new ways to communicate with customers
  • - Avoid using unproductive words in customer interactions and begin to use more effective words
  • - Handle irate customers and learn why they often get upset
  • - Establish rapport using the “feel-felt” approach to develop better empathic and listening skills
  • - Create customer loyalty by providing service that exceeds their expectations

Environmental Management

This training will introduce participants to the use of environmental management systems to improve compliance, pollution prevention, and other measures of environmental performance.At the completion of training, managers will be able to:

  • - Identify existing problems which detract from living in healthy and safe environments
  • - Recognize environmental management practices
  • - Review environmental compliance policies, standards and procedures

Safety and the Role of the Supervisor

Geared to supervisors, this training will discuss how to involve employees in the important role of providing a safe work environment. At the completion of training, managers will be able to:

  • - Identify what is required for safety, from record keeping to return-to-work programs
  • - Conduct accident reviews and reporting procedures
  • - Identify the causes of accidents and occupational health hazards and how to prevent those hazards
  • - How to conduct a safety analysis
  • - Iidentify the strengths and weaknesses of a current safety program

Emergency and Hurricane Preparedness for Managers

This training will help participants become familiar with the warning terms used for hurricanes, warning signals, and shelters. Participants will learn about the weather conditions which cause a hurricane and will develop an evacuation plan to ensure that workers are safe in case of an emergency. At the completion of training, participants will:

  • - Learn the essential steps needed to plan and prepare for an emergency
  • - Become familiar with different types of potential emergencies, focusing on hurricane preparedness
  • - Design and implement an emergency action plan
  • - Examine federal and state requirements for emergency preparedness